One Organized Mom Terms of Service

WHO WE ARE: One Organized Mom, LLC is a locally owned and operated professional cleaning company.  We are fully bonded and insured, carry full liability coverage, workers’ compensation insurance and comply with all payroll tax requirements. Our team members are W-2 employees, not subcontractors.

COMMUNICATION: We pride ourselves on delivering an exceptional cleaning experience. If you ever have questions or concerns, please contact our office directly. Open communication helps us provide consistent, high-quality service.

YOUR CLEANING TECHNICIAN: While we aim to assign the same technician to your home each visit, occasional changes may occur due to illness, time off or other scheduling needs. Regardless of the technician, our systems ensure consistent quality. All staff undergo background checks, drug screenings, and thorough on boarding before entering your home, so you can have peace of mind.

OFFICE HOURS:  Our office is open Monday thru Friday, from 8:00 AM to 5:00PM.

EQUIPMENT & SUPPLIES:  We provide all necessary equipment and supplies, except for a toilet  bowl brush, which must be available in each bathroom for hygiene reasons. 

QUALITY CONTROL:  Supervisors conduct regular quality checks, which may include entering your home after a cleaning. These unannounced inspections help us maintain our high standards. After each cleaning you’ll receive a scorecard – your feedback helps us continue improving.

ARRIVAL WINDOWS:  Our cleaners may arrive anytime between 8AM to 4:30PM. Due to the nature of our business, we cannot guarantee exact arrival times. However, you will receive a text message the day before your scheduled cleaning with a two-hour estimated arrival window, and another notification when your technician is en route to your home. If you need additional details, feel free to contact our office.  

HOME ACCESS: Homes must be accessible at the time of scheduled service. Most clients provide a door code or key, which is securely stored and audited daily. 

CLUTTER POLICY: To ensure we can clean your home effectively, please provide a clutter-free environment. Excessive clutter (e.g. dishes, laundry, toys, trash) may result in additional charges or unfinished tasks. 

SAFETY POLICY:  For safety and insurance reasons, our team members cannot:

• Move heavy furniture or appliances
• Stand on anything other than a company-issued two-step ladder
• Handle biohazards (e.g., human or animal waste, blood, rodent droppings)
  If cleaning high or hard-to-reach areas is required, please provide appropriate equipment (e.g., extension poles).

SECURITY ALARMS:  If your home has a security alarm, please disarm it or provide us with instructions and a code. While we will reset upon departure, we are not responsible for false alarms.

PETS:  We are a pet-friendly company and only hire staff who are comfortable around animals. That said, for safety and sanitation, we ask that the pets are secured prior to arrival and that all pet waste is cleaned up. We cannot service homes with flea infestations or clean up animal waste. If our team feels unsafe due to an aggressive animal, the cleaning will be canceled and charges may apply.

SCHEDULING & RESCHEDULING: In cases of severe weather (e.g. hurricanes) or holidays, service may be rescheduled. If your regular cleaning falls on a holiday, please contact us to make alternate arrangements. 

PAYMENT POLICY: A valid credit card is required to book all services. The credit card will be used for a 50% Non-refundable deposit at time of booking. The remaining balalnce will be charged the day of the cleaning.

SALES TAX:  Sales tax is required for commercial properties. Sales tax is in addition to the base rate and will be included in your invoice.

LATE FEE:  IF credit card declines or no payment is left for the team, we will send you an invoice by email.  Please remit payment immediately.  If we do not receive payment within 3 business days of your cleaning, a $25 late fee will be added to your cleaning.  A $10 fee will be add to your balance every 3 business days until your account is paid in full.

RETURNED CHECK FEE:  A $37 fee will be charged for any check returned by the bank.

SKIPPED CLEANINGS: If you need to skip or postpone a scheduled cleaning, please notify our office in advance. When cleanings are skipped, more time is required during your next visit to bring your home back up to our standard. Because of this, a $75 extended service fee will be added to your next cleaning. This additional time allows our technician to address areas that have built up since your last service and ensures we continue delivering the level of detail and care you expect. Frequent skipping may also impact your recurring rate or eligibility for certain time slots. 

CANCELLATION POLICY: Cancellations made with less than 48 business hours’ notice will incur a $100 cancellation fee. 

LOCKOUT FEE:  If our team is unable to access your home due to a client issue (e.g., no key/code, animals not secured), you will be charged the full cleaning fee.

SERVICE SUSPENSION: If fees remain unpaid, service will be suspended until the balance is paid in full. Accounts with unpaid balances after 30 days will be considered terminated and subject to collection action. 

COLLECTION FEES: You agree to pay all collection costs and attorney fees incurred by One Organized Mom, LLC to recover unpaid balances.

CANCELLATION OF SERVICE: Services may be cancelled at any time, by either party. To avoid fees, we require at least 48 business hours’ notice for cancellations.

DAMAGES AND LIABILITY:  We take every precaution to protect your belongings, but occasional accidents may occur. We offer a service credit for damages up to $500. For claims above that amount, clients must file a homeowners insurance claim. If damages occur due to negligence, our insurance provider will be involved. Please note: If you request we use your personal cleaning products, we are not liable for any resulting damage.

We’re committed to providing you with a reliable, trustworthy, and enjoyable cleaning experience. Thank you for allowing us into your home!